The Transformative Power of a Common Language

By Jake Friedman, Consultant I recently conducted my first in-person meeting with a client since early March. It was a ...
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Listening is a skill.

By Bill Kaiser, Vice President And like any other skill, it requires focus, concentration, and practice to get better. I ...
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The Impact of Integration on your Culture

By Al Curnow, Vice President These past several weeks have brought unprecedented levels of disruption to the workplace.   There have ...
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Culture in Uncertain and Chaotic Times

By Rob Wolff, Vice President For the majority of us, this is definitely NOT business as usual.   In our own ...
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By, David Friedman A number of years ago, I was leading a workshop and I was telling my “Ritz-Carlton story.”  ...
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Creating Reliability Through Rituals

By Jake Friedman, Consultant Over the last couple blogs we’ve shared stories of how our client companies have relied on ...
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Living the Fundamentals in a Time of Crisis

By Al Curnow, Vice President One of the things I enjoy most about my job is the opportunity to work ...
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Requests for speaking engagements and news media interviews should be directed to:

Sean M. Sweeney
Co-Founder
877-HPC-5050, ext. 701