Everything you need to know about moving to the new CultureWise platform. Jump to the section you need. If your question is not here, use the support options on the Knowledge Center.

Getting started

When does the switch happen, and do I have to be ready by August 17?
Go-live is Monday, August 17. Admins get preview access a few weeks early to set everything up. There is no hard cutoff. If you are not ready, leave the “conversion ready” toggle off and we will help you get there. The old platform will not shut off abruptly on the 17th.

Will my data carry over?
Yes. All of your users, points, interactions, and manually awarded points transfer. We run a final migration right before August 17 to catch any last activity.

Do my people have to register again, and what is the new address?
Yes, everyone re-registers once at app.culturewise.com. It is a quick four-step process, and you can keep the same password or sign in with Microsoft.

Do I need to re-enter my billing information?
Yes. For security, billing does not transfer between platforms. Open the Billing tab, which takes you to Stripe, and enter your payment details there.

Are the old app and CultureSuite going away?
Yes. The new platform becomes the only platform, and we will retire the old mobile app and CultureSuite. There is a sunset period, so nothing turns off overnight.

Timeline & migration

Do I have to move on August 17?
No. There is no hard deadline. Leave the “conversion ready” toggle off until you are ready, and we will reach out to help anyone who has not converted.

Do changes I make before go-live affect the old platform?
No. The two systems are separate, so setup you do in the new platform will not touch the old one. A final migration runs just before August 17.

What do I set so my people get emails on day one?
In Settings, change Email Recipients from “Registered” to “Registered and Pending.” That way employees receive your Weekly Insight and other scheduled emails on August 17, even before they have re-registered.

Access & login

Is there still Microsoft single sign-on?
Yes. You can sign in or register with Microsoft.

Is there a phone app to download?
No app store download needed. It is a web app that works on any device. Add it to your phone's home screen and it behaves like an app.

Can each person set their own language?
Yes. Every user sets their own language in Profile Settings, and everything translates automatically in real time, including Fundamentals, Quick Tips, the Weekly Insight, comments, Kudos, and Team Updates. No more uploading static translations.

Billing

Why does it say I am on a trial?
Because you have already paid. Everything starts as a trial that runs until your normal billing date, then your subscription picks up. If the Stripe portal is grayed out, let us know and we will fix it.

Is there a price increase?
No. The upgrade to the new platform is included in your current subscription.

Features & reporting

Do points transfer?
Yes. Points transfer and show on the leaderboard from both the admin reports and the user side.

Are Pulse Survey responses anonymous?
Responses are anonymous to the rest of your team. Admins can see individual responses so the data is actionable by person, location, or department.

Can I edit a Weekly Insight after sending?
Once a Weekly Insight is sent, you can replace it, but you cannot edit it in place.

Is it still one weekly lesson?
Yes, there is still one weekly lesson. You can also push additional content during the week if you want.

Does the new digest replace my Sunday summary report?
Yes. The weekly digest replaces the Sunday summary and adds Pulse Survey results and kudos highlights. For your participation percentage, pull that report from the admin panel.

Getting help

How do I get help or roll this out to my team?
Browse the Knowledge Center for step-by-step videos and guides, submit a tech support request, or book one-on-one time with our team. We will also give you an email template and a short user guide to share with employees.