Culture Matters

Stay ahead with practical insights on culture, leadership, and employee experience — straight from the team behind the Culture by Design framework.

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Whiteboard sketch: the owner buried in calls, next to a team that handles each call the same way, leading to revenue

3 min read

Culture to Cash: How Consistent Customer Experience Becomes a Path to Profit

Alex Hill: Nov 3, 2026, 1:16:52 PM

A while back, Dustin, our chair at CultureWise, told me about a chimney-sweeping company he and his partners had considered acquiring outside Boston early in their entrepreneurial journey. By most measures, it was a terrific business. The owner had...

Culture

4 min read

When "We Know It When We See It" Stops Working

Tyler Howard: Nov 3, 2026, 10:00:00 AM

Every year, a leadership team sits down to pick who gets recognized. The culture award, the values champion, the shout-out at the all-hands. And...

Culture

3 min read

CultureWise vs. Instill: One Scores Your Meetings, One Builds Your Culture

Tyler Howard: Oct 29, 2026, 10:00:00 AM

Two products describe themselves as a culture operating system, and they do almost opposite things. Instill points an AI at your meetings and grades...

Culture

3 min read

CultureWise vs. Top Workplaces: One Builds Your Culture, One Celebrates It

Tyler Howard: Oct 22, 2026, 10:00:00 AM

A Top Workplaces award is worth being proud of. When your company lands on a regional or national list, your people spoke up and said good things...

Culture

4 min read

Your Best Technician Is Killing Your Culture

Tyler Howard: Oct 20, 2026, 10:00:00 AM

Every growing company has one. The technician who can fix anything, close anything, ship anything. The numbers follow them around. So does a wake of...

Culture

Erik walking the team through the bathtub: bookings coming in, backlog in the tub, revenue going down the drain

5 min read

Give Your People Context

Alex Hill: Oct 15, 2026, 11:43:00 AM

It was late summer 2021. New COVID regulations were in full force, and my company, Adtech, still had a few dozen classroom AV installations to finish...

Culture

2 min read

CultureWise vs Great Place To Work: One Builds Your Culture, One Certifies It

Tyler Howard: Oct 15, 2026, 10:00:00 AM

Great Place To Work Certification is a badge worth earning. When your team scores well on the Trust Index and your logo lands on the Fortune Best...

Culture

4 min read

The People Operating System: What Survives the Founder

Tyler Howard: Oct 13, 2026, 10:00:00 AM

At a recent roundtable of CEOs, one leader told a story that quieted the room. His founder went on vacation and never came back. He died suddenly,...

Culture

3 min read

CultureWise vs. Culture Partners: A Consulting Project Ends. Your Culture Shouldn't.

Tyler Howard: Oct 8, 2026, 10:00:00 AM

If you're comparing CultureWise and Culture Partners, you're asking a fair question: which one builds culture that lasts? Both names come up when a...

Culture

4 min read

Culture Through Acquisition: Integrating Your Fifth Company (or Your Twentieth)

Tyler Howard: Oct 6, 2026, 10:00:00 AM

One CEO we talked to had rolled up three companies. His own summary of where that left him: three businesses, three different cultures, three...

Culture

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