How Wawa Builds a Culture of Care
Culture Architects Episode 40: Chris Gheysens
Part I
For over 60 years now, the Wawa chain of convenience stores has been supplying the US East Coast with fresh food and consistently positive customer experiences. In the course of this two-part conversation, David takes a deep dive into the company culture behind the success — with the CEO of Wawa himself, Chris Gheysens. In this episode, Chris talks about embedding the culture in new geographies as the company expands to more cities, and finding the balance between results and the welfare of their associates.
Listen to "40. How Wawa Builds a Culture of Care w/ CEO Chris Gheysens (Part 1)" on Spreaker.Part II
In this second part of their conversation, David and Chris Gheysens continue to discuss the systems with which they transfer and reinforce the culture at Wawa. Chris expands on the idea of culture as a feedback loop, and shares the advice he would give his younger self.
Listen to "40. How Wawa Builds a Culture of Care w/ CEO Chris Gheysens (Part 2)" on Spreaker.Insights for Leaders Who Care About Culture
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