David welcomes legendary Culture Architect, Horst Schulze. Horst is one of the co-founders of The Ritz Carlton Hotel Company and over the course of his career transformed the approach of service and hospitality across multiple industries. In part one, Horst shares his humble beginnings in the service industry, why he joined the founding team of The Ritz Carlton Hotel Company, and how he built a culture of customer service excellence.
In the conclusion of David's conversation with Horst Schulze, the legendary co-founder of The Ritz Carlton Hotel Company, Horst shares what every CEO is responsible for and why the principles of Ritz Carlton's Gold Standards apply to all industries.
Join a community of forward-thinking leaders shaping the future of workplace culture. Each edition of Culture Matters brings you practical guidance and inspiration from the CultureWise team.
