Moving People, Not Just Furniture:
Larry O’Toole and the Gentle Giant Way
Culture Architects Episode 51:
Larry O'Toole
Summary
In this episode of Culture Architects, David Friedman interviews Larry O'Toole, founder of Gentle Giant Moving Company. They discuss Larry's journey from engineer to entrepreneur, the unique culture he has built within his company, and the importance of hiring the right people. Larry shares insights on creating a positive customer experience, establishing core values, and the challenges of the moving industry. He emphasizes the significance of empathy in customer service and the need for intentionality in leadership and training. The conversation concludes with Larry's thoughts on sustaining a positive work environment and the future of Gentle Giant.
Listen to "51. Moving People, Not Just Furniture: Larry O’Toole and the Gentle Giant Way" on Spreaker.Insights for Leaders Who Care About Culture
Join a community of forward-thinking leaders shaping the future of workplace culture. Each edition of Culture Matters brings you practical guidance and inspiration from the CultureWise team.