2 min read
What can you learn from Ritz-Carlton\’s culture?
I’m often asked about where and when I first got the idea for the Fundamentals and the system of creating weekly rituals to reinforce them. There’s a...
Leadership (15)
2 min read
Do you have a culture plan?
When I’m with groups of CEOs, I’ll often ask them why they think culture is important. It doesn’t take long for them to rattle off all the ways in...
2 min read
Avoiding culture by committee
One of the biggest mistakes I often see companies make as they try to define the culture they want to create is the tendency to have too much...
2 min read
Defining your culture with clarity
If you’ve read any of my previous writing about creating and driving culture intentionally, you know that I place a strong emphasis on the importance...
2 min read
Should your culture change?
Here’s a question I often hear when I speak to CEOs about defining the culture they want to create: “Is it better to figure it all out and introduce...
2 min read
Inspiring the millennial generation
There’s been a lot written lately, and for good reason, about the impact of a new generation of employees and how their entry into the workforce is...
1 min read
Culture doesn’t have to be complicated
When people first get exposed to our approach to creating and driving culture intentionally, they’re often struck by how simple it is. “It just makes...
2 min read
Sustaining your culture for years, not months.
Ever wonder why it’s so hard to stick with our plans, even with the best of intentions? Ever roll out an important initiative in your organization,...
1 min read
Where do cultures come from?
Here’s a simple, but interesting observation: Every company has a distinct culture. In fact, every group of people that comes together regularly has...
2 min read
The competitive edge in a commoditized world
Have you noticed that it’s harder than it’s ever been to truly differentiate yourself? That whatever you claim it is that makes you so different,...